Customer Service for Other Products This page provides instructions for obtaining support for any non-Total Gym product you have purchased directly from Engineering Fitness International, Inc., including the Body Blade, Plyometric Rebounder, Thera Cane, or any video tapes. If you have support-related questions or need parts or service for your Total Gym or any Total Gym Accessories, please refer to our Support Pages for Total Gym 14000, Total Gym 26000, GTS, Total Gym PowerTower, Total Gym 2400/24000, Total Gym 1100/11000, Model 2000, Model 3000, or Model 1000/1500. Returns Prior to returning ANY Total Gym unit, part or accessory, please get an authorization number from our staff calling us at the numbers listed below. Failure to obtain an authorization number may lead to a delay in service. General Questions Please use our Customer Support Form to help us quickly and accurately answer any type of questions you might have. Contacting Us Directly From U.S.A. & Canada Only: (800) 541-4900 (toll-free) From All Locations: (858) 586-6080 FAX Number (858) 541-4900 E-Mail: support@totalgym.com Mailing Address: Engineering Fitness International, Inc. 7755 Arjons Drive San Diego, CA 92126